Purchasing Instructions

If you would like to order or enquire about Horace Batten riding boots or check on a stock item, then please either email or phone.

Phone number 01604 770287.

Email sales@horacebatten.co.uk

Also you can use the self measurement section on the site for sending in measurements. However, we do prefer personal meetings with  our customers to take their measurements in our own workshop.

For uk customers who are able visit our workshop you will need to allow for  two visits, one for measurements and order detail to be agreed and a second visit for your fitting, When the boots are finished we can deliver or you can collect

We strongly advise wearing the same style of sock when being measured for new boots, wearing them in and riding in them. Even the smallest difference in a sock can make a huge difference to the comfort and fit of Long Boots. We would recommend all of our customers especially bespoke boot customers invest in a pair of Peddies to ensure the best fit of boots every time.

We understand that for overseas customers this is not always possible, in which case we recommend you talk with us over the telephone ensuring you have a helper present -with a tape measure- to take your measurements. We will also send out  by  post a foam box for your foot impressions. Please telephone or e-mail us if you have any questions.    

After taking your measures and details of your order we will write a confirmation letter detailing the order,   In the last paragraph will ask for a deposit of approx 40%.   Until we receive this deposit there is no commitment on the customers part. We will also ask for a £20 deposit against the postage costs for the foam box. However £15 of this will be refunded when an order is placed.

When the boots are complete and are ready for dispatch we will ask for the balance to be paid against our original quotation.

Due to time frames, scheduling and location it is desirable for some customers that we offer a service in which we, the Bootmakers, come to you. These appointments are chargeable and must be booked and agreed at least 14 days in advance. We offer a list of available External appointment options to suit a range of locations at varying charges.These appointments can be booked online on www.horacebattenshop.com however if you wish to discuss an external appointment further or a loactaion not covered by our set tariff please contact us directly. We do offer 4 days throughout the year in which Horace Batten Bootmakers leave the comforts of the Northamptonshire countryside and set up shop in London for the day. This offers the chance for pre arranged appointments on this day for both initial measurement appointments and fitting appointments. Central London 2020 location to be confirmed but the dates are as follows and bookings are now being taken. https://horacebattenshop.com/appointments

Friday 7th February, Friday 15th May, Friday 4th September , November Onwards to be confirmed

We also offer a repair service for your boots and  we maintain full confidence in our products which we belive are amongst the best on the market.https://horacebattenshop.com/alteration-service We also, from time to time, undertake special commissions, so please feel free to enquire. Our repairs and alteration service does extend beyond our own boots however for all work undertaken on items not hand crafted by us there is a compulsory 5% surcharge on the total bill. All repairs as standard must undergo a compulsory full clean and polish and this is chargeable. Terms and Conditions Apply.